So my boss purchased a wordpress theme. The payment used was via Skrill but the Envato account is mine. He told me that Skrill already notified him that the amount(theme) was already deducted from his credit account.
Upon checking my email (which is linked to my Envato), I still didn’t have the wordpress theme download link.
Does it really take hours or a day to have the theme if payment used was via Skrill?
Thanks!
PS This is my first time doing an online payment/transaction that’s why I’m kinda paranoid
Thanks again!
wait for their reply hope they will reply to you soon.
Remember this is not live support/chat server they reply their ticket queue list one by one no worry about that.
My guess is that (based on your account being blocked as per the other thread) the purchase may not have confirmed yet.
Although support are the only people who can check for sure I would imagine that either the funds will be returned or the purchase applied once the locked account issue is fully resolved
Hi! My account was blocked when we first used directly buying the theme using mastercard but was recovered after a few hours. So we decided to use Skrill upon recovery of account.
Transaction was reflected on my envato account
still waiting for the support’s reply regarding this matter.
Sorry being a lil bit worry.