I did not think it could happen but it did. I uploaded a new project Apple Motion category, which was soft rejected. So far…so good… as usual with slight adjustment and comments from the reviewer everything is good. This time I received a strange message from reviewer that this project exists in another category…which is not so. After upload again and comment from my side that this is not true…project was hard rejected. I do not understand, something or just has a confusion. How can the project be approved after standard quality (soft reject) then be rejected totally (hard reject). Is there an option to make a complaint or to open an investigation or to review the project again? What will you advise me to do? Has this happened before?
Here is the comment from the reviewer:
Gold Lower Thirds FCPX’ isn’t quite ready for VideoHive. But don’t fret, we’d love to see you resubmit after making the changes outlined by the reviewer below. When you’re ready, you can upload your changes here.
Here is the comment from your Envato Quality team reviewer:
When submitting projects to new categories that have been previously approved in a different category, please provide a link to the approved item.
If this had been a new submission, it would have been rejected based on current quality standards. Therefore, providing the reviewer with a link to confirm it currently exists on the marketplace, will help to reduce any confusion or mistaken rejections.
Please let us know that you understand with a reply.
Here is the project video:
This project has a lot of time spent with new features and has all the publish parameters for the user. Why a slight rejection becomes hard.