product support

i have an account and a download from:

i go to my download for support.
SiteSpy - The Most Complete Visitor Analytics & SEO Tools
i click support.
forwarded to a page where:
go to item support.

open support ticket.

We are in support vacation right now
Signup with Envato
We are allowing signup for only who have already an envato account. We will enable native signup soon.

this is severely confusing.
all i want to do is ask the vendor a question.
no installation instructions.
upload results in:
Access forbidden!
You don’t have permission to access the requested directory. There is either no index document or the directory is read-protected.

If you think this is a server error, please contact the webmaster.

Error 403

my .htaccess forbids?

at this point, i really just want a refund.

no, just a refund.
thank u.


please post a comments here and let them know:

Plugin Author will reply you and guide you how to get support


I have purchased a website from Envato, it has no scripts to use for email, messages from the website. I have contacted the author 10days ago with not reply.
I have paid for the website with 6months support. How shall I sort it out now?

may we know what is your purchased product title or link of the product page. So that we can try to send you in the right track. Thanks

Yes it is
Mfood - Restaurent and Food HTML5 Template
I have bought it a month ago, I have managed to build it up but in the downloaded html folder I didn’t find the mail form script. without it I can’t use the contact form, the reservation feature and the newsletter form.
I did contact their support but I never got any reply.
Thanks for your help


sorry! to say may be author not included any mail script because it is a html template. and in html template mail script not required.

Also in product page in right sidebar I can see:
ThemeForest Files Included HTML Files, CSS Files, JS Files

So, mail script not included.
Also I have checked their live demo and found mail send functionality not there.

I have seen you posted a commnets and asked about mail script 7 days ago and author not replied. Author should to reply you and tell you about this.

for sending mail you can use php default mail function or can use phpmailer. otherwise you can purchase a php script from codecanyon for contact form and integarte into your website.


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