after purchase developer not supporting

recently i have purchase this wordpress plugin but when i am going to activate this its not working its showing error purchase code inviled why these developers not supporting is these developer only making money there is not option to take refund from envato why?

Ultimate Affiliate Pro WordPress Plugin - CodeCanyon Item for Sale

give my hard earn money refund $36 if not supporting.

my ticket id [#719918]

It seems you have sent a request around 22 hours ago. Support may take up to 2 days but due to Christmas holiday, most of the authors and support providers are not working. Just be patient

Is it asking for purchase code on activation? Does the plugin has a documentation - you should check maybe you do something wrong.

Be patient they should respond you soon, there can be many causes for this delay including the one @ki-themes mentioned.


I have try many times no more then 5 days over i want complete my project
to buy another plugin.

Please refund my hard earn money developer not able to activate plugin with
my purchase code.

Sk Sharma
Thanks & Regards