hi i got a refund for a theme on statement it shows a code to use for another product as i dont think i received money back in my account sent a help request to envato with no reponse. there is no where i can use this code to purchase another theme
Hello,
You’ll want to re-read the message you got from Support. The refund was processed back to your credit card. The number provided was only the receipt number to get in touch with your bank for any further assistance you may need.
Thanks
Hi
I understand it’s a receipt code. In the file there is a Envato Credit code - xxxxxxxxxxxx
So I was abit confused. I have contacted envato via a support ticket but not received an response.
That number is just the authorization number from when we processed your credit card refund. It’s not a credit code for using on Envato. We don’t have any credit codes. Hope that helps!
The refunded money is typically returned to the same payment method used for the purchase. If the customer’s refund request is approved by the item’s author, Envato will notify the customer via email. Alternatively, the status can be checked on the refund request page. Refunds typically take three to five business days, but there may be delays depending on the payment method used.
May take up up to 20 days in some cases.
I can’t understand the logic behind why one customer gets a refund for a defective product, while another is denied a refund for additional bugs and issues found. I’ve been in communication with an Envato manager for almost a month, and the result is a refusal. However, I know for sure that another user did receive a refund in a similar situation…
You do the work, configure everything, and then run into defects. You open a ticket—first, second, third. The most frustrating part is that you don’t encounter these defects immediately but only after spending 2-4 days of effort. You contact support, and the response is, “We’ll release an update in the next version.”
But what am I supposed to do in the meantime? Wait again? Wait for the author’s response (1-2 days), then the weekend rolls in… and after that, wait for the update (a week, maybe a month)…You do the work, configure everything, and then run into defects. You open a ticket—first, second, third. The most frustrating part is that you don’t encounter these defects immediately but only after spending 2-4 days of effort. You contact support, and the response is, “We’ll release an update in the next version.”
But what am I supposed to do in the meantime? Wait again? Wait for the author’s response (1-2 days), then the weekend rolls in… and after that, wait for the update (a week, maybe a month)… Everything feels very unclear and lacking transparency…