Problem with Prestabrain support and template

Envato Customers Purchases and Subscriptions
1

I bought a template for prestashop (PARDO), I have problems with the installation and despite having the support, the author never answered me. I also tried by email but i didn’t get a response there either. How can I fix it? Is it possible to get the money back?

2

Hi

If you are eligable to get a refund then you can request for refund. Can I Get A Refund is an explantion of the refund policy, requirements, process and a button linking to the request form.

Here is all the information about refunds: Envato Market Refund Rules

Thanks

3

Thanks for the info, Mate.
I would fix the problem before, if it’s possible.
If It is not possible i’ll try to get money back :slight_smile:

4

Thanks for your patience. Please keep in touch with item Author, I hope they will assist you. Thanks

1 Like
5

Hey Mate,
i just asked my cash back. 4 days without one answer is enough, i think.

Thanks for all

6

Ciao,
i sent the cashback request, but ATM i still don’t have an answer.
What i’ve to do?

Thanks a lot

7

Hi

Please open Help ticket and let them know. They will be happy to assist you.

Thanks

8

If you have been refunded then you can’t keep using the item so they will not be likely to help resolve any issues

9

yeah, i know.
My first choose is a help.
But after 6 days without a 1 answer, i think i need my cash back?
Are you not agree?
Do you think that i’ve to do something else?
If you think yes, please tell me, mate

Thanks