Price become higher when somebody ask for a refund

tips-and-tricks

#1

Envato staff, please explain how is possible an item $48 price become $58 when somebody request a refund? See attached screenshot, please


#2

Probably includes extended support :wink:


#3

It doesn’t include :wink:


#4

Could be VAT? It’s 21%, so sounds about right.


#5

It’s the full price that the customer paid for the item including taxes. Authors will refund the amount that they earned from the sale, and Envato will take care of the rest.


#6

Envato support confirmed what @SpaceStockFootage and @Gareth_Gillman mentioned. The price included the VAT.

It is highly important that Envato mention that in the refund page to avoid the confusions.

Thanks guys!