Previous themeforest Web template purchase not showing up in Downloads list

I purchased a Web template that is still active with envatomarket and themeforest and discovered there’s no record of it. It’s not in my Downloads list of previous purchases. If I didn’t immediately save the download, as I bought it, I’d be SOL. (Sincerely, like WTF, really? C’mon!)

Hi cicu812,

Please open a Support Ticket via Envato Help and Support. They will be happy to help. Thanks!

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Thank you. I’ve done so.

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