I purchased the Porto template but cannot find where to adapt several functions. Can you please help me? The first one is the top row which reads:
about us > contact us > tel (123) 456 789 and then search and a lock symbol.
I want to completely get rid of this.
Then, next to the main menu there are social media icons. I want to completely get rid of these too.
In the footer there are 4 colums. I want to get rid of the second and the fourth one. The first one should be broader.
Just above the footer is a small blue square with the text âGet in touchâ. I want to get rid of this too.
I have been searching a lot and cannot find how to do any of this. Please help me!
(I tried contacting the author but got no reply. I have no idea if I did something wrong or if the contact form doesnât even work. The Envato help team keeps referring to this contact form instead of helping me solve these issues/contacting the author.)
I tried several times but got no reply. No automatic message that my message was sent (through the form on the envato website) either. Waiting for several weeks. It is very frustrating because I do not know what i do wrong.
The easiest would be if I could send the author a few screenshots. But i donât see how to do this either.
I feel that the author could help me in a few seconds if only I could reach him. It is very frustrating because I have a seasonal business in tourism and lose the season without a website.
Youâll see some tabs at the top (item details, reviews, comments, support) for accessing different sections of the item. This is a pretty big and on-point author, so if you havenât gotten a response, I suspect you contacted them the wrong way.
Their support tab sends you to their official support forum where you can register and open a ticket/thread: Forums â Okler Themes
You can always add a comment from the comments tab (youâll need to scroll all the way down on that page to post one) but for something like this theyâll probably just direct you to their forums anyway.
Unable to register: the Okler forum says that my purchase code is invalid (I copied the purchase code from the license certificate, so it can hardly be wrong).
They really make it very complicated to solve a few basic issues on the template.
I can see you have posted a comment in the HTML version of Porto template page and there you donât have any PURCHASED badge in your comment. So, it mean you didnât purchased the HTML version of Porto.
Please double check you purchased:
Porto | Multipurpose & WooCommerce Theme
or
Porto | Ultimate Responsive Magento Theme
Please go to your Downloads page and from there click on the item you purchased. It will take you the item page from there you can use Comments or Support page option to contact the Author.
Yes, I finally found it. What I believed was the contact form, was apparently not it and did not work. I now managed to send a message to the author support team and wait for their reply.
The Envato page is a maze to me. Difficult to find anything and leading me to wrong paths.
To remove the top row with âabout us > contact us > tel (123) 456 789 and then search and a lock symbolâ, you can try the following steps:
Log in to your WordPress dashboard.
Go to Appearance > Customize > Header.
Look for the âHeader Top Barâ section and disable it.
I do not see a âHeader top barâ. See screenshot âheaderâ. Please tell me where I go wrong.
To remove the social media icons next to the main menu, you can try the following steps:
Log in to your WordPress dashboard.
Go to Appearance > Customize > Header.
Look for the âHeader Socialâ section and disable it
I do not see a âheader socialâ, see screenshot âheaderâ. Please tell me where I go wrong.
To remove the second and fourth columns in the footer and make the first column broader, you can try the following steps:
Log in to your WordPress dashboard.
Go to Appearance > Customize > Footer.
Look for the âFooter Columnsâ section and change the column layout to â3 columnsâ.
Look for the âFooter Column 2â and âFooter Column 4â sections and disable them.
I do not see where to customize the footer. Please tell me where I go wrong. See screenshot âcustomizeâ. After this, the next step does not seem to be as you describe.
I hope that you can help me, several people looked at it already and nobody can find out what I should do.
This is all covered in the documentation we linked earlier.
The header and footer editor will be under theme options. Without seeing your admin itâs impossible to advise exactly the link to click on but it will be bear the top of the left hand column above pages etc.
Presumably under âporto newâ on the left is theme options as per in the video above - all of the header and footer layouts will be controlled from there.
If it is not there then look under appearance > theme options (if that is there)