Payoneer Withdrawal Problem

Hi Friends
I have a problem of withdrawing money with payoneer. My current payoneer account is blocked and Now I can,t login to my payoneer account. So now when I go to envato withdrawal option of payoneer then I get a message “Oops! It looks like you’ve already submitted your Payoneer application.
To log in to your account please click here.
If you did not receive your card, or are unable to access your account, please contact our Customer Support department.” . But I can’t login to my payoneer account because it is blocked now. Now I want to add another payoneer account, So How can I do? Please help me

You’re chancing the method at Envato:

But I get This message againe

What did the customer support department say?

Customer Support says "We appreciate you letting us know about your concern. Upon checking, it shows that “This user never had a recorded Payoneer registration.”. You will have to coordinate with Payoneer Support.

For anything other than unlinking a Payoneer account, you will have to contact Payoneer Support."
So Friend please help me what should I tell to Payoneer Support.

Exactly what you’ve told us here. Explain what the issue is, giving them all the relevant details, and hopefully they’ll get you all up and running asap.

My envato account details and which Payoneer account I want to link, is it that relevant details or anything else?

If they need anything else I’m sure they’ll let you know.