So, they just need a proof of identity from you which is your passport.
They approved my passport with 5 min but my proof of residence isn’t approved since 2 months ago.
They deal differently with their clients according to their documents and addresses as I think.
They are no dealing with customers at all. Try contact them via email, after 5 automatic responses (even if you answering directly to emails) you will wait month to get answer. Try chat -> I waited almost 8 hours during two days before I catch someone.
peace
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