It’s not an attack in any way at all and you are absolutely right I do not sell here but that does not mean that it do not have a good understanding of what is important from both buyer and seller perspective.
I never said there were too many people, nor did I say that support works 90-100% of the time. In fact I said that suggestions are good, and I agree it does take a long time.
I also understand that you are referring to other staff and not just reviewers but if as in your example your question was about why you are rejected then it has to go to the reviewer who rejected you hence why live chat would only help if they happened to be on there.
Again this is not an attack - Maybe I mis understood but you are talking from the pointing view of the benefits to authors. That’s fine as it is important to you and other authors BUT all I am doing is adding a point of view and asking why is an authors question more important than a buyers question?