New support system question

So, I’m sure this has been answered somewhere but I’m still not sure about a few things… Mainly, how are we as authors supposed to know that someone has purchased extended support (not talking about a sales notification) when asking for support? How do we know when their basic support has run out?

I’m assuming this info is contained within the Envato API, but are we all supposed to create our own application to parse wether a user still has some support time left? I really wish Envato would have their own support system (not the comments), especially now that they have this whole new support structure set up.

Any clarification on this would be great. Thanks!

A post was merged into an existing topic: Item Support Policy and Functionality Launched