I am trying to reset my password but I am not getting the mail from envato that would let me reset my password.
the irony is that I remember my password, but after putting my username and password it takes me to two factor authentication page saying that the security code is sent via email. but I did not receive that email either.
I did write to the help desk but they are taking forever to respond.
what could be the reason?
I added the firstname.lastname@example.org to my contacts, checked spam - but nothing.
I am using a G-Suite set up for my website and mails.