I am trying to reset my password but I am not getting the mail from envato that would let me reset my password.
the irony is that I remember my password, but after putting my username and password it takes me to two factor authentication page saying that the security code is sent via email. but I did not receive that email either.
I did write to the help desk but they are taking forever to respond.
what could be the reason?
I added the do-not-reply@envato.com to my contacts, checked spam - but nothing.
I am using a G-Suite set up for my website and mails.
also if the domain was blocked - I wouldn’t receive emails from envato correct? but the customer support mails which ends with @envato.com are being delivered.
My apologies for not talking about the same topic but I’ve been trying for 3 days to get help.i put a costumer support ticket but nobody answered me. My boss paid an envato elements subscription and by mistake he put my email wrong and I could not activate my account, im a bit hurry to use graphic resources, i need link my acount to that subscription already paid