I purchased a theme and have question about it, but I cant get the password changed

I purchased a theme and have question about it, but I cant log in and the change password is not sending me an email to reset it.

Hi,

Check this link for your Envato account password changing purpose

If need help from item author Item Author contacting link

If you need envato support envato help center get in touch with Envato support center.

Thanks!