No response from theme support

I purchased an wordpress themne on envato market. I opened 2 tickets, the first 2 weeks ago. Nobody reply to me. Can someone help me?

1 Like

Hi there,

Maybe the responses missed your email. Have you tried logging in at their support portal to check for a response?

If your tickets are still unanswered, you can try asking on the item’s comments page to see what’s taking so long. They don’t seem to be on vacation.

And if you don’t hear back, there’s not really a way to force them to reply, but you can consider requesting a refund and/or contacting Envato Support to let them know the author is not responding to your support inquiries.

Hope that helps! :slight_smile: