No answer from Envato Help for 3 weeks

Envato Customers
1

Hi guys. Have you ever managed to get any support from Envato Help?
I submitted a ticket 2176639 three weeks ago, but had no answer from them at all.

2

What was the issue? Sure it didn’t go into your spam?

3

No, it’s not in my span.
The issue was about the problem with one of the wordpress themes we’ve bought.

4

Hi,

You need to contact theme author to fix any issue regarding theme.

How to contact an author to get support or for any technical query:

Thanks

1 Like
5

I contacted them and had some problems with their support, so decided to contact Envato but go no answer.

6

Hope you contacted envato from this link: https://help.market.envato.com/hc/en-us/requests/new

and you received a auto responder (immediately) with your open ticket id.
If all the above things are done already then you should receive reply as you mentioned 3 weeks past.

Otherwise please create a new ticket using the above link.

Thanks

7

Yeap, I’ll wait for another three week with a new ticket ))

8

Hi @alexstudy,

You may need to check your spam folder. I can see that your original ticket opened on 28 November was replied to by our support staff on 3 December, and your followup ticket opened on 14 December received a reply from support on 14 December.

Hopefully you find those replies and your issue gets addressed!

9

Was there a solution for ticket 2176639? Where can I see the solution? I don’t have that email.