What is the best method for dealing with extremely demanding customers?
Leaving comments nonstop in 10-15 minute intervals.
Threatening to give a one star rating if we do not respond in 30 minutes.
Modifying the theme using incorrect css, and blaming us when their code doesn’t work.
We just posted our first item and we are doing our best to provide the best support we could.
But one customer is literally taking 70% of our time. Some of our developer are even
reviewing their code and correcting their css for them. We want the customer to be happy,
but at a certain point it just starts feeling like abuse.
How should an author proceed in a situation like this?