I did opened a ticket. Normally, it has to be solved in 3-5 business days. Here we are at 24 days ! It’s a scam. See here : https://prnt.sc/trsawq
I wrote to Envato Team too but they don’t act. I get always automatic message from help team without investigation and resolution. The author leaves the request “in progress” so nothing change.
https://prnt.sc/trsf2t
What can i do else ?