My item has been soft disabled

I got an email about getting “soft disabled” for one of my items.

But I think it’s a customer-related issue. Because before this I had never been this kind of issue, I even opened the last version of my item on my PC and saw no problem.

Some solutions for this issue are here:

Clearing the cache would solve the problem I think.

@MotionRevolver would you help me on this, please?