Hello. An item of mine was soft disabled some days ago (January 15), but I think it was a mistake. I received this mail:
“Unfortunately your item Epic Wood Metal Logo has been disabled from VideoHive. Here’s some feedback from our Review team on why it was disabled.
A customer has brought to our attention that this item is missing E3D texture files:
Thanks for your cooperation.
Senior Videohive Reviewer”
I think the problem is that the customer doesn’t have ProShaders 2 for Element 3D v2 (all this is well explained in my item description). So when he/she tries to open the project, these textures are missing, because as I said maybe doesn’t have ProShaders 2, which includes this “wood bamboo cherry” texture, I checked already.
I didn’t receive any mail from the customer asking for help and I don’t know the customer’s name to help him/her, or if it’s a Videohive or Elements customer. I opened an author support ticket explaining all this on January 16 but I didn’t receive any answer yet, too long with no response at all.
Could any other author with Element3D and ProShaders2 please check if this “wood cherry bamboo” texture is included in the shaders pack? I checked and it’s there for sure.
Maybe Tyson @MotionRevolver you can read all this and tell me how I can solve this issue please. Sorry for trying to contact this way but no answer from author support. And I can’t include this texture inside the project to upload it again because I have no license to do that, ProShaders2 and this texture are property of Videocopilot and customer must have them to use the project.