My downloads has disapeared from my profile area

I have recently got two wordpress themes, Leisure and Luxen. But now I visit my profile, downloads area, there are no downloads. Is it possible
Jose antonio de luis

Hey @joseadeluis please make sure you’re logged in with the correct account, as the one linked to this forum account has no purchase history. You can contact us via this link, should you have trouble remembering the account, but please make sure to submit the ticket using the email address on file. Thanks!

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Hello, I bought the theme on April 26 but it does not appear in the downloads of my account. What is the problem? Thank you!