Can't find my theme downloads

I purchased 3 jupiter theme lic. 4 months ago and i am ready to use them but can not locate the downloads. Where can I find them?
Thank for your help

You can find your downloads by hovering over your name at the top right of ThemeForest and clicking “Downloads”. Here’s the link for you.

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Not there

Assuming that you didn’t refund, could you have purchased it from a different account?

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Only support would be able to look into the details but there is anaccount in that name

I went to Artbees and registered the purchase codes, found the downloads. Can not find the purchases on envato market.