Cannot find theme in downloads list

Hi, I am a premium theme member of themeforest i have purchased many themes from theme forest, I had purchased a theme called jupiterX in 2016 from themeforest now i want to update it but i couldn’t find it in my downloads list, can you please check the problem I need to do it asap

If you can’t see it under your Downloads, then you either refunded it, or used a different account to purchase it.

Anyway, you can contact the Envato Help here: