Purchased theme not showing up in Downloads

I’m trying to update a theme I purchased called Fortun. It’s not appearing in my downloads, yet all other downloads are showing. I’ve emailed the theme author and have not heard back.

what can you see?
Can you see the theme title but there is no download option (Download not available)
or
the theme is fully disappeared from your Downloads page

Theme is fully disappeared from Downloads page, and there’s no note saying removed by author

Hi,

Please open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks