Bought theme was not available in download page


I bought one theme (Simplemag- Magazine theme for creative stuff) since 10 April 2019 but until now that theme did not appear in the download page. The invoice was sent to me and I checked my account and noticed that the amount for the theme was deducted from my account since 10 April. I am waiting for a long time…

Can you please help to check on this?



Open a Envato Help Ticket they would like to assist you with an official answer.