My Account locked

my account is locked I am male but not my account open please open my account unlock
ticket number is 3336445.


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I wanted to buy a prestashop theme in the store The store rejected two of my payments with a one-time Revolut card purchase. I’ve been using these cards for several years and this is the first time I’ve encountered such a negative attitude from a store as Envato. After submitting the complaint, I received information that my account will not be unblocked and I can not buy in the Envato store. They did not write what point of the rules I supposedly violated??

I encountered the same situation. Envato does not provide a satisfactory answer in any way. Even though there was nothing illegal in my account, they closed my account. They have an attitude that does not suit an international company like Envato.

Hi, did anyone found a solution for this problem? it’s really urgent for me, because I’m facing with the same problem and my theme license is in my account and i ca’t update it.