I want to purchase a theme and it says your account locked out

It looks like you’re currently locked out of your account. You’ll need to contact our support team to unlock it.


Sorry to hear you’re having troubles with your account. Please Get in touch with Envato Market Support ASAP via this link

In the ‘Tell us more’ dropdown select:
‘My account is locked’

Also you should check this help articles:


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I already have contacted them 4 hours ago but still didn’t get any update, my website got stuck, facing downtime

Please keep patience they will reply as quickly they can. for a high volume of queues of open ticket reply can be delay 3-5 days.

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