Locked out of my account

The moment I purchased a Wordpress Theme I have been locked out of my account. My card is charged but I have no access to MY PRODUCTS to download the requested file.


Sorry to hear you’re having troubles with your account. Please Get in touch with Envato Market Support ASAP via this link

In the ‘Tell us more’ dropdown select:
‘My account is locked’

Also you should check this help articles:


URGENT I still did not get a reply and it has been 3 days. I need immediate access as I am setting a website for a client with a deadline.

Reply can be some delay for the weekend. Hope they will reply as quickly they can.