Paid paid, my account is locked, my payment has not been refunded.

i registered on the themeforest site and wanted to buy a theme for the first time.

I entered my card information to purchase the theme, the amount was withdrawn and my account was locked.

despite how many times I have emailed, no solution has been reached yet.

I want my account to be unlocked.


Sorry to hear you’re having troubles with your account. Please Get in touch with Envato Market Support ASAP via this link

In the ‘Tell us more’ dropdown select:
‘My account is locked’

Also you should check this help articles:


How many times have I emailed? I didn’t get any results. It’s really interesting, this made me very tired. My goals were interrupted.