Paid paid, my account is locked, my payment has not been refunded.

Envato Customers Purchases and Subscriptions
1

i registered on the themeforest site and wanted to buy a theme for the first time.

I entered my card information to purchase the theme, the amount was withdrawn and my account was locked.

despite how many times I have emailed, no solution has been reached yet.

I want my account to be unlocked.

2

Hello!

Sorry to hear you’re having troubles with your account. Please Get in touch with Envato Market Support ASAP via this link

In the ‘Tell us more’ dropdown select:
‘My account is locked’

Also you should check this help articles:

Thanks

3

How many times have I emailed? I didn’t get any results. It’s really interesting, this made me very tired. My goals were interrupted.