My account is locked

Envato Authors Theme Authors
1

Hello,

I have a big problem right now, I can’t have access to purchase, I have this error : Sorry, it looks like you’re currently locked out of your account. Please contact Envato Support for more details after i confirm payment using MasterCard.

What shall i do? What is the reason to have this kind of error?
I am in a hurry to have this download.

2

Hello!

Sorry to hear you’re having troubles with your account. Please open a Help ticket and let them know. Also you can see this detailed thread on what may be happening.

Thanks

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