My account is locked out but no proper support!

Hello there, When purchased wordpress theme from themeforest then i face some payment issue but after payment succeed my account locked out!
I have contacted support but no proper support. I have created almost 3 tickets and send them many reminders but still no support. I did not expect this kind of POOR support from team!! We are getting late for the project just because of my account is locked!!!
How can i recover my account without contacting support because they are not giving me any responses!!! This is not good. I am not happy with the support!! This is my last time with these guys!

Unfortunately, only support can help resolve this. It’s best not to submit too many tickets as it can actually slow things down. They will reply ASAP

Thanks for the response!
The support is very bad!!!