ThemeForest Account Locked Out... very annoying

Envato Authors Theme Authors
1

Hi Guys,

Can someone please check why my theme forest account has been locked out?

I can log into Envato and have changed my email and password etc (you never know) but as soon as I visit TF it’s not letting me log in. I have £100’s of paid downloads on my account and would really like access to them esp’ the updates.

Please help asap. I may also add that I tried to use the reset password option a few times and while I kept receiving the ‘you have been sent instructions’ message, I have still had no emails from Envato.

Thanks in advance for sorting this.

James

2

Hi James,

It also happened to me once that my account was locked out without any reason (it might be related to a proxy connection in my case, I guess). After contacting Envato Help and explaining them the situation, they were able to help solve the issue.

You can open a ticket to Envato Help here: https://help.market.envato.com/hc/en-us/requests/new

Don’t worry. Just tell them the details and they should contact you back soon. :slight_smile:

Paul

1 Like
3

Thanks UXbarn,

I did as you suggested. I’m not sure what the issue was causing the error but the support team have fixed it.

Thanks
James

4

I just had the same issue. Went to purchase a template, put in my payment info, submitted…and then was locked out of my account. I’ve put in a support ticket. I wonder how long it will take them to resolve the issue?

If anyone gets this from ThemeForest, please help!