My Account is locked immediately after cc payment?????

I don’t understand why my account as locked immediately after CC payment. Apparently this is something common…

almost 24 hours later and still no help after submitting a support ticket.

If anyone knows what to do, I would sincerely appreciate the help!

Hey there, I’m sorry to hear about you’re experience. Envato solves this issues in the shortest time possible! I’m sending this information forward to higher staff so they can check your ticket. Could you please post your ticket number as well? It would be extremely easy to locate your ticket! :slight_smile:

Thank you for replying. An agent got in contact with me last night only to
tell me that she has to pass it along to someone else. The support ticket
number is 617091.

Thank you! I’ve notified higher staff to look into this as fast as possible. They’ll get back to you ASAP. Cheers! :slight_smile:

Why is my account still unsubscribed even after making payment?

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