Hey there, I’m sorry to hear about you’re experience. Envato solves this issues in the shortest time possible! I’m sending this information forward to higher staff so they can check your ticket. Could you please post your ticket number as well? It would be extremely easy to locate your ticket!
Thank you for replying. An agent got in contact with me last night only to
tell me that she has to pass it along to someone else. The support ticket
number is 617091.