i have problem when i access my account elements.envato # Whoops!

Envato Customers Graphic Design
1

i have problem when i access my account elements.envato i cant make any download
elements.envato give’s me this message

Whoops!

We’re having some problems logging you in.
Please contact customer support for help.

1 Like
2

Hi @graphicrafidian, as suggested please contact elements support. Thanks

1 Like
3

Must be a site issue as i started getting this error too several hours ago.
Opened a ticket but no resolution as of yet.

4

I have the same issue as well. Did yours’s get resolved?

5

No.
I got the following email last night:

Hi,

Regrettably, after further review, we’re using our discretion and will not be re-enabling your account.

Please note, your most recent order has been voided by our payment system, so no funds have been taken from your account.

Regards,

Sarah
Envato Hel

6

I don’t know what to make of this situation. My account got locked after I tried to purchase an annual subscription with credit card and it failed, But when I tired to do it again with paypal, my account got locked!