Locked out after CC payment.

themeforest

#1

I’ve never used this site before so I’m not sure why my account would be locked. I tried buying a theme for a project that needs launched in a few days and as soon as I entered my cc it locks me out smh… Anyone else experience this?


#2

You should contact support https://help.market.envato.com/hc/en-us/requests/new who will be able to help


#3

I’ve done that… Still nothing…


#4

How long has it been?

They usually take these cases quite seriously but I would imagine that Xmas and time zones may have some kind of impact


#5

If you are having trouble with a lock out (same as mines) make a new account and purchase through PayPal. I don’t know why they just don’t say it.

Ovbviously they have issues with their cc gateways. I reached out to them on fb so that I could get help its been over 24 hrs on a project I need done like yesterday. However the lady took the ticket umber only to send me the same message the auto responder sent yesterday.

HORRIBLE customer service Envato!


#6

Thanks @mercymorrow ! I’ll give paypal a try, this has been very frustrating!