My account is locked help me

Hi, I bought a theme a few weeks ago, now they asking me the code to activate the theme, when i login into Envato Market no problem but when i try to get into themeforest part i got this:
Sorry, it looks like you’re currently locked out of your account. Please contact Help Team for more details.

Someone can help me ? I don’t want to lose the theme i bought just because i’m not able to activate it

Hey there, I’m very sorry to hear that, please get in touch with the Envato Help Team and they’ll help you with your issue. The forums cannot assist you since no one here has access to your account to see what issue is causing this.