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Envato Authors Theme Authors
1

Account: DavidHarder

Please help, support does not help…

Thank you
David

2

Hello and welcome to Envato Forums.

Kindly submit a ticket to Envato Help team here: https://help.market.envato.com/hc/en-us/requests/new
Your problem will be easily solved only this way.

Regards

3

I did and get so support! Someone who can explain me the problem? I need to work on this project…

4

So, the support team helped you? Where is the problem? :slight_smile:

5

I get NO help! my mistake :slight_smile:

I bought the theme and get “locked of my accout”… Don´t no why… i just want to start working on this project

6

You should wait the answer from the Help Team. Only they are able to re-activate your account.

Usually, an account gets blocked for multiple reasons, maybe suspicious payment… who knows.