Looking for a support contact/channel for ThemeForest

themeforest

#1

Hello Forum users

All I want is a contact point or email to log a problem where I am not receiving the update notifications for the product I have purchased.

I have sifted through as much of this website as I have time to and have not found a support mail address, help desk, or FAQ that answers my problem.

I last received an update notification from Envato in September and my ISP advises that they are not blocking the incoming mails. There is nothing in my junk or spam folders

Please advise who I can contact regarding this issue to have it resolved, as ended up 3 versions behind on my theme with major risk of Zero Day exploits.

My profile is still marked to receive these updates.

Thanks in Advance
Kind Regards


#2

This is the link you need https://help.market.envato.com/hc/en-us/requests/new


#3

Thank you kind sir!


#4

Check this settings as well:
themeforest.net/user/*yourusername/email_settings