Let's work together to maintain fairness on the platform. No refund will be given if the account is

After registering an account and paying for the theme, my account is now locked and I cannot download the corresponding theme. After I appealed, my account was reset, and I cannot find the corresponding order. The platform shows that the purchase was not successful, but the payment has been deducted and has been transferred to this platform. I submitted the payment record and payment order number again to appeal for a refund, but it did not work. How should I get a refund? Thanks to friends all over the world for helping me solve this problem. Thank you very much

If the payment was not successful the item would not be available and the charge will be returned to you - that can take a few days (esp over a weekend) but is with your bank rather than envato