Friends, please help me with refund issue

After registering an account and paying for the theme, my account is now locked and I cannot download the corresponding theme. After I appealed, my account was reset, but I cannot find the corresponding order. The platform shows that the purchase was not successful, but the payment has been deducted and has been transferred to this platform. How should I get a refund? Thanks to friends all over the world for helping me solve this problem.

Hi @molesvallm,

If you were locked out immediately after making a purchase, then it was automatically refunded. It can just take some time to processing back to your payment method. If you don’t see the refund amount within a week or so, contact your payment provider or follow up with your Envato support ticket.


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Thank you very much for your answer