Incorrect purchase code

I purchased the theme in envato and after two weeks it shows that I did not purchase it at all and my purchase code is missing, which prevents me from creating tickets, then I cannot ask questions to the creator of the theme
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I am facing the same problem here, I don’t know why they sent an incorrect item code to me.

If you solve it, please tell me about it, thank you very much!

I have been telling the author about this but he is saying i have buy the product again, this is ridiculous, after i have provided him the item information he still wants me to pay again, what for exactly? i don’t understand what this is all about anymore.

issues rectified by support team. now i need installation assistance

Installation is not covered by the free support.

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says who?


It’s Envato’s policy Item Support Policy | ThemeForest

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