I know this isnt the proper place to ask, but I wrote 2 tickets now and the approx. answering time of 7 days is unacceptable. Tuts where one of the main reasons I have subbed to Elements. After subbing I headed over to envato tuts and logged in through my Envato Elements account which all worked without problems, but on Tuts there is no sub in my account, I dont have acces to the content. I already lost 3 days of my subscription and the service is at least horrible. If there are no officials on the forums maybe some of you users can give me a hint.