I have the invoice in my inbox and my understanding was that I was paying for the tutorials. I’m unable to access any of them beyond the free ones. I’ve already opened a help ticket but the automated message said a response could take up to a week (!).
Please advise.
support team will reply you as quickly they can. for weekend can be some delay. please keep patience hope you will get reply soon. Thanks
I have this problem too. I’m subscribed and am paying the monthly charge but I can only access some free tutorials and my subscription is not being recognised on Envato Tuts even though I’ve pressed the unlock link numerous times. It keep throwing me out. I’ve also been told I might have to wait for a weeks to hear back, please help, I need to do certain tutorials for work.
J
I’ve already done this and have had only an automated response saying that I might have to wait seven days.
it is probable time but they will reply as quickly they can. Also current world wide situation is a consideration matter. Thanks for your patience.
I got the same problem. pls fix soon
please contact support. they will assist you.
@jabvent @jkalay I’m not sure if you’re still having trouble with your account, but I wanted to pass on that the Envato developers have found a problem that was causing new subscriptions to sometimes not activate.
So, you might give it another try now and see if it’s working!
having this issue also, any fix?
@neonsparks2020 replied to your own thread. hope you will get solution from support soon.
I have the invoice in my inbox and my understanding was that I was paying for the tutorials. I’m unable to access any of them beyond the free ones. And I don’t know where to complain and solve this issue. As per previous comments in the post, it seems the procedure is long to activate the membership. So any please help me out in this matter.
Hi @saroshansari I see you’ve sent in a request so will get one of our agents to take a look at your account/subscription shortly.
@Iguanadon
Can you please take a look at my account as well, I also have envato elements subscription and I basically only paid because I wanted tuts+ and I am really on a tight schedule, I tried everything mentioned above, Activated through mail, tried multiple times to access from envato elements, but still nothing, I have submitted a ticket.
Hi @Zapp0 I understand you’re logging into to Elements, then clicking on the eBooks & Courses and still no access?
Could you perhaps try clearing your browser cache or try a different browser, to see if this resolves the issue? I’m wondering if perhaps it thinks you’re on another account when you navigate to Tuts.
I’ll ask an agent to look at your ticket as soon as possible.
I will say that I tried multiple browsers, that did not help, but in the end it is resolved somehow, I just went randomly to the site now to try what you suggested and I noticed I have access to courses, probably someone saw my ticket and did something, To be honest props to the team, it was frustrating in the beginning, but it was resolved quickly.
Having the same problem. pfff I needed to start this course today. What’s the point of it telling you to subscribe to see the full course, you do, and then you cannot access it.
Im also had the same issue and I tried everything. I deleted all cookies and then first logged into elements and klickend on the link “activate tutsplus” etc. several times. I tried different versions, incognito mode nothing helped. I wrote to the support and they just told me what I already did. I tried it again and nothing helped. I answered the support ticket but never got an answer. I wrote a second ticket, but never got an answer.
I canceled my subscription! However the fee for the first month is gone for nothing.
I cant recommend anybody to subscribe to tutsplus unless this issue is resolved! Its known since about a year and nothing happened.
Same issue… did anyone get this resolved?