I cannot access my account

Envato Customers Purchases and Subscriptions
1

Please I cannot login to Sign in to Envato Elements account.
The response is “We could not sign you in. Please try again.”
Please what can i do?

2

Submit ticket here and support team will get back to you as soon as they can which depends on ticket queue.

1 Like
3

I have submitted a ticket.
Thank you

4

Is this issue resolved? I can’t seem to log in my envato account it keeps giving me the exact same message everytime I try to log in. “We could not sign you in. Please try again.” and then Sorry, we weren’t able to sign you in using that link. You can [try signing in again]

5

If that issue is related to Elements, please contact support team through link shared above and they will reply as soon as possible. For problems related to Envato Market requests are submitted here.

6

Please try the following steps:

  1. Attempt to log in using a different web browser.
  2. Try logging in on a different device.
  3. Log in after enabling a VPN (browsers like Opera offer a free VPN service).

If none of these solutions work, please contact Envato support team using the following links:

  1. For Elements: https://help.elements.envato.com/hc/en-us/requests/new
  2. For Envato Marketplace: https://help.market.envato.com/hc/en-us/requests/new