Can't Log In - Can't Purchase Subscription

rhinomotion · August 27, 2023, 11:24pm

I can’t log into Envato Elements and purchase a yearly subscription. I’ve tried 6 different emails. Clearing cache and history. Different browsers. Different devices. Getting the same error every time:

Sorry, we weren’t able to sign you in using that link. You can try signing in again.

Is this service broken? How is anyone signing up for this service?

mgscoder · August 28, 2023, 5:07am

Hi,

Please contact Elements Support. Elements Support Team will be happy to help.

Thanks!

rhinomotion · August 28, 2023, 9:22pm

Yep, waiting to hear from them. Thanks.

asmecommerce20 · September 18, 2023, 1:25pm

any news?

rhinomotion · September 18, 2023, 7:58pm

Yeah, they sent an obscure message saying that they’ve, “re-enabled my account”. Re-enabled what!? I never had an account. I tried making an an account with multiple email addresses, multiple credit cards. Not sure how this service is still in business but I’ve moved on to using a competitor.