I entered my debit card to purchase envato elements, then the bank failed to charge my card and I can no longer access my envato elements account. I keep getting the warning “we could not sign you in please try again envato”.
Note:I changed my browser, deleted cookies, disconnected my google account and tried to log in again with my gmail account by creating a two-step protected factor and I still have the same problem.
I had two separate envato accounts and one of them is 8 years old and I can’t even access the factors I purchased. I can’t log in to all my old and new envato elements accounts. I have searched forums, read hundreds of articles and many people have this problem and unfortunately there is no solution.
I have sent countless e-mails to the support team and I have not received any answer. I would like to ask for help from friends who know the answer to this problem and can help.
Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.
I have emailed and instagrammed many times about this issue. I have been waiting for a solution for two days.
Manriquedelara via Envato Forums <notifications@envato.discoursemail.com>, 9 Ara 2024 Pzt, 19:36 tarihinde şunu yazdı:
Please try the following steps:
- Attempt to log in using a different web browser.
- Try logging in on a different device.
- Log in after enabling a VPN (browsers like Opera offer a free VPN service).
@baevox
Using VPN may cause more issues due to Envato policy and the system may think there’s another access from different country.
@kaantutkun
Don’t send emails, you won’t be receiving any reply, use the link below for the support to create a ticket:
@Manriquedelara
The link you have shared for the marketplace ( general inquiries ) , as Elements has different ticket system.
@ki-themes I understand that some people might have encountered issues in the past while using a VPN. However, I use a VPN occasionally and haven’t faced any such problems. The issue could be related to the specific VPN service being used, especially if it’s not a reputable one. Personally, I use Proton VPN, which also offers free services.
I reached out to Envato for clarification, and they confirmed that it’s okay to use a VPN. Sometimes, Codecanyon may not load due to CDN outages in certain regions, and in those cases, I rely on a VPN to access the site.