I can't login

I have been trying to login into my account for weeks, but always got this result. What should I do?
Screenshot 2023-01-05 at 21.27.36

Have you tried with clear browser cache and cookies. Also can try with another browser.

Please contact Elements Support. Elements Support Team will be happy to help you.

Thanks!

Other browsers won’t make the difference. I have been trying to contact Envato