unable to sign in

Hello,

I recently subscribed to Envato. I paid the fee 16.50$. However when I tried downloading something, it gave me an error saying unable to sign in, and now If I try to access the envato elements website page by any means, it shows me the same error. I have opened a request with support -

Ticket number is 3540096. I haven’t heard back from the team. Please resolve this issue for me as this is very urgent, I need access to some assets to complete a project.

Please keep patience. Support team will reply your ticket as quickly they can. Reply can be delay based on the volume of the open ticket.

Thanks