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Envato Customers Web and Code
1

Hello, I bought a boombox theme from themeforest this morning (61$ with tax). Then I tried to download and activate the theme, but when I press the activation button it gives the error in attachment 1. Please help me.

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2

Hi,

Envato market help center they would like to assist you.

Thanks!

3

I filled the forum properly on your suggestion. I hope they help.

Thanks!

4

If you just try to activate the theme right after the purchase, in some cases, API details are not updated really quick and it may take up 6-12 hours. You can try again later to activate the theme

5

Okay thanks but i purchased it yesterday :frowning_face: :

6

Make sure that you have given the necessary permissions at the token page

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7

Im uploading a video, okay?

8
9

Did you watched the video?

10

@ki-themes where you got the screenshot? maybe you are using very old version theme because in envato market profile settings there is no more settings option for api token.

Hi @Luciquad,

You have given extra 1 permission where you will need only 3 permissions for Envato Market Plugin.

Envato API personal token:

Before you create a new token the following 3 permissions should be selected from the list of permission available on the Token page.

  1. View and search Envato sites (checked by default)
  2. Download the user’s purchased items
  3. List purchases the user has made

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Hope this will help you.

Thanks

11

It’s from the theme documentation

12

Can you watch the video carefully WITHOUT SKIPPING it again?

13

Please open Help ticket and let them know with full details (example the above video). Envato Customer support team will be happy to check it for you. Thanks